LEGAL REFERENCE

Your privacy is how we build trust

We handle your account details, payment history and personal data with the same care you'd expect from a brand built for Indonesia. This policy shows exactly what we...

Data ProtectionPayment SecurityAccount PrivacyTransparent PracticesIndonesia-Compliant
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rgo365 Your privacy is how we build trust

What we collect and why

When you open an account with rgo365, we collect your name, email, phone number and identity details to verify your account and meet local regulatory requirements in supported regions. We also track your gameplay history, deposit and withdrawal records, and device information to prevent fraud and improve your experience. Your payment data—whether you use DANA, OVO, GoPay or QRIS—is encrypted and never

stored on our servers after each transaction completes. We use cookies and analytics to understand how you navigate our lobby and which games you explore, so we can keep the platform fast and relevant to your preferences.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Questions about your data

Team online

Privacy Team

Email our privacy team at [email protected] with any questions about how we handle your personal information or data requests.

Account Settings

Review and update your personal details, communication preferences and data sharing settings directly from your account dashboard.

Data Access Request

Request a copy of all personal data we hold about you. We'll compile and send it within 14 business days of your verified request.

REVIEW SIGNALS

How we protect your information

Encryption Standard

All data in transit and at rest uses TLS 1.2 or higher encryption. Payment details are tokenized and never stored in plaintext on our infrastructure.

Access Controls

Only authorized staff can access your personal data, and only when needed to process your account, payments or support requests. All access is logged.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and fix vulnerabilities before they affect your account.

Vendor Compliance

Every third-party service we use—payment processors, analytics providers, hosting partners—signs a data protection agreement and meets our security standards.

Incident Response

If a breach occurs, we notify affected users within 48 hours and work with authorities to investigate and prevent recurrence.

Data Retention

We keep your account data for as long as your account is active, plus 7 years for regulatory compliance. You can request deletion anytime.

Consistency across our platform

Mobile & Desktop
Your privacy settings sync across all devices. Change a preference on your phone and it updates on desktop instantly.
Live Tables & Slots
Whether you're at a live baccarat table or spinning slots, the same data protection and privacy rules apply throughout your session.
Sportsbook Markets
Your betting history and account balance are protected with identical encryption whether you're placing wagers or exploring odds.
Payment Methods
DANA, OVO, GoPay and QRIS transactions all route through the same secure payment gateway with identical fraud detection.
Support Channels
Email, live chat or in-app messaging—every support channel uses the same encrypted connection to protect your conversations.
Account Recovery
If you lose access to your account, our verification process protects your data while confirming your identity before restoring access.
Third-Party Integrations
Any game provider or sportsbook partner we work with must comply with this privacy policy and our data protection standards.
SERVICE CONTEXT

What defines our approach

01
Transparency First We explain what data we collect and why in plain language. No hidden clauses, no surprise data sharing with unrelated third parties.
02
Your Control You decide what marketing emails you receive, whether we use analytics cookies, and which data we retain after you close your account.
03
Indonesia-Focused Our policy reflects Indonesian data protection expectations and local payment ecosystem norms around DANA, OVO, GoPay and QRIS.
04
No Selling Data We never sell your personal information to advertisers, data brokers or unrelated companies. Your account is yours alone.
05
Regular Updates When we change this policy, we notify you 30 days in advance and explain what's different. You can opt out of new practices.
06
Dispute Resolution If you believe we've mishandled your data, you can file a complaint with us first. If unresolved, escalate to local data authorities.

Privacy questions answered

We retain your account data for 7 years to comply with financial and anti-money-laundering regulations in supported regions. After that period, we delete it unless local law requires longer retention. You can request earlier deletion for non-regulatory data.

Yes. Submit a data access request through your account settings or email [email protected]. We'll compile your account details, transaction history, gameplay logs and any other personal data we hold, then send it within 14 business days.

No. Payment details are tokenized and processed through encrypted payment gateways. We never store your full card numbers, e-wallet credentials or bank details. Only transaction confirmations and amounts appear in your account history.

Only rgo365 staff with a legitimate business need—like processing your withdrawal or investigating a support ticket—can access your data. All access is logged and audited. Third-party payment processors and hosting providers see only the data necessary to serve you.

Your data would transfer to the new owner under the same privacy protections outlined in this policy. We'd notify you of any material changes and give you the option to close your account before the transition completes.

We use device fingerprinting, IP tracking and transaction pattern analysis to spot suspicious activity without storing unnecessary personal details. Flagged accounts trigger verification steps that confirm your identity while keeping your data secure.

Yes. Visit your account settings and toggle off analytics cookies and marketing tracking. Essential cookies for account security and payment processing will remain active. You can also adjust these preferences anytime without losing access to the platform.